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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Lyman

May 1, 2026

5  out of  5
rating by William Lyman
"I was looking around for a better price and Chantel was able to get us a way better price. Thank you so much."
We responded:
"Thank you for sharing your experience! We’re glad Chantel was able to help you find a better price. It’s our goal to provide great value along with excellent service. Please don’t hesitate to reach out if you need anything else—we’re here to help! - Paul Howell State Farm"
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Bruno G

May 1, 2026

5  out of  5
rating by Bruno G
"Brynn is awesome and helpful, explains things very well."
We responded:
"Thank you for your kind words! We’re so glad to hear that Brynn was helpful and explained everything clearly. Providing excellent service and making sure you understand your coverage is very important to us. If you ever have any more questions about your motorcycle insurance or anything else, don’t hesitate to reach out! - Paul Howell State Farm"
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Taud Olsen

May 1, 2026

5  out of  5
rating by Taud Olsen
"Wonderful customer service! The absolute best!!! I really am in good hands!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear you feel well taken care of — providing the best customer service is what we strive for every day. It’s a pleasure to have you with us, and we’re always here whenever you need us! - Paul Howell State Farm"
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Joy Griffin

May 1, 2026

5  out of  5
rating by Joy Griffin
"We were referred to Paul Howell’s office by a friend, and we couldn’t be happier. The first person who provided amazing service was Ashton. He signed us up for home, auto, and liability insurance and the rates are excellent. We also signed up for the Drive Safe & Save program and our auto insurance went down at renewal. We experienced a significant homeowner claim just two weeks after signing, and everyone at this office has been incredible. Tru was always helpful when calling in. Issac researched and answered several questions when I needed clarification, and Karissa is the customer service representative that helped us so much during the claim process. Her responses to questions were timely, and she kept my adjuster on task. She is the go-to person. Thank you Paul for hiring a team with excellent customer service skills."
We responded:
"Thank you so much for sharing your experience and for your kind words about our team! We’re delighted to hear that Ashton, Tru, Issac, Karissa, and the entire office were able to provide you with excellent service and support—especially during a challenging homeowner claim. It’s our goal to make insurance straightforward and stress-free for our clients, and your feedback truly means a lot. We’re grateful for your trust and look forward to continuing to serve you in the future! - Paul Howell State Farm"
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Keaton Gerrard

May 1, 2026

5  out of  5
rating by Keaton Gerrard
"The team here is fantastic. They are quick to respond, fun to talk to, and they KNOW what they are talking about. It's a great atmosphere in the office and they provide top notch service. Highly recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and enjoyed the atmosphere in our office. Providing top-notch service and knowledgeable support is our priority, and your recommendation means a lot to us. We look forward to assisting you again in the future! - Paul Howell State Farm"
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Arianne Gammon

April 30, 2026

5  out of  5
rating by Arianne Gammon
"As I have only been with State Farm for a year, I have absolutely loved State Farm. Every time I talk to anyone on the phone they are always pleasant, patient, and delightful. Thank you so much State Farm!"
We responded:
"Thank you for your kind words and for being a valued member of the State Farm family! We’re delighted to hear that your experiences with our team have been positive and that we’ve been able to assist you so well. We look forward to continuing to serve you! - Paul Howell State Farm"
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Jazmin Valencia

April 30, 2026

5  out of  5
rating by Jazmin Valencia
"Karissa was so awesome to work with! She took the time to help me and my family to get insurance and explained everything in a great way !"
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Tate Zwahlen

April 30, 2026

5  out of  5
rating by Tate Zwahlen
"Such an easy and quick setup! Brynn was extremely helpful. 10/10 recommend"
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Porter Wright

April 29, 2026

5  out of  5
rating by Porter Wright
"Their customer service is so great! Brynn has been exceptional - would highly recommend!"
We responded:
"Thank you so much for your kind words! We’re grateful for the opportunity to serve you, and we’re especially glad to hear Brynn made such a great impression. She truly cares about taking care of our customers. We appreciate your recommendation! - Paul Howell State Farm"
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Samara Sayes

April 27, 2026

5  out of  5
rating by Samara Sayes
"I had the best experience with Chantel! She was very lovely, kind and bubbly and was also very patient with me because I am new to insurance coverage and all! She helped me get the best price and the best coverage and I am super grateful for all the help she gave me!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Chantel provided you with such a positive experience and was able to guide you through the insurance process with patience and care. Helping our customers find the best coverage and price is our top priority, and we’re so glad Chantel could make that happen for you. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us! - Paul Howell State Farm"
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Ralf VonSosen

April 24, 2026

5  out of  5
rating by Ralf VonSosen
"Paul and his team are professional, responsive, and friendly. They make managing the insurance for multiple houses, cars, and drivers super easy. Not much else I can ask for from my insurance team."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Paul and the team have made managing your insurance easy and hassle-free. Providing professional, responsive, and friendly service is our top priority, and your feedback means a lot to us. Please don’t hesitate to reach out if you ever need anything else—we’re always here to help! - Paul Howell State Farm"
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Fernando Bonilla Hintz

April 23, 2026

5  out of  5
rating by Fernando Bonilla Hintz
"Every time I need help with my insurance I have Brynn at State Farm to help with everything I need! Wouldn’t trust anyone else with the job."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Brynn has been such a reliable and helpful resource for your insurance needs. We truly appreciate your trust and look forward to continuing to support you whenever you need us! - Paul Howell State Farm"
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Daniel Williams

April 23, 2026

5  out of  5
rating by Daniel Williams
"Tru made my day! She was patient, understanding and thorough while walking me through a very delicate mess. Her customer service skills should be cloned by the thousands! Thank you Tru!!!"
We responded:
"Thanks Dan! Karissa is great at what she does! Thanks for letting us work with you all these years for your home insurance and car insurance! Paul Howell State Farm"
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Eve Song

April 22, 2026

5  out of  5
rating by Eve Song
"Everyone has always been cheery, helpful, and adorable. Talked to Brin (I believe) on the phone today, she was awesome. I actually enjoy phone calls with State Farm and leave with a smile on my face :) Thanks guys!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team, especially Brin, made your experience enjoyable and brought a smile to your face. It’s always our goal to provide cheerful and helpful service, and your feedback truly means a lot to us. We look forward to assisting you again anytime! - Paul Howell State Farm"
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Avery Millar

April 20, 2026

5  out of  5
rating by Avery Millar
"I had my annual review today and Tru was such a tremendous help. Everyone in the office was super kind and had a positive attitude that made me feel extremely welcome. I got the best help and Tru helped me save a lot on my policies while also helping me with things I didn’t even think of! Thank you all for providing the best insurance experience!"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that Tru and the entire team made your annual review a positive and helpful experience. It’s great to know we could assist you in saving on your policies and provide support beyond your expectations. We truly appreciate your kind words and look forward to continuing to provide you with the best insurance experience! - Paul Howell State Farm"
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Camrie Bennett

April 17, 2026

5  out of  5
rating by Camrie Bennett
"Brynn was so great to work with! She took the time to answer my questions and explained everything in a great way!"
We responded:
"Thank you so much for your kind words! We’re lucky to have Brynn on our team—she truly cares about making sure everything is clear and easy to understand. We appreciate you trusting us with your insurance and are always here whenever you need us! - Paul Howell State Farm"
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james thompson

April 17, 2026

5  out of  5
rating by james thompson
"I called in today and spoke with Chantel, she was so amazing she helped me with everything made everything clear easy as possible. You were guys are so lucky to have her on your team and I enjoyed doing business with you guys because the customer service that she provided for me. Thank you so much Chantel"
We responded:
"Thank you for sharing this! I’m really glad Chantel was able to take great care of you and make everything simple and clear—that’s exactly what we strive for. We appreciate you choosing our office and look forward to being here for you whenever you need us! - Paul Howell State Farm"
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Travis Belk

April 16, 2026

5  out of  5
rating by Travis Belk
"I recently got hit by another car in a parking lot. I had backed out of my spot, turned, and was preparing to move forward when another car backing out hit the rear passenger quarterpanel of my car. It was clearly her fault, and I got her information. It turns out that we both have State Farm. I was near Paul Howell's office, where my policy lies, and immediately went over there. Karissa got me on the phone with the State Farm claims department, and I set up my claim. A couple of days later, the claims investigator got back with me and said they had ruled that we were 50/50 at fault. This was preposterous. She backed up into the side of me. She was clearly not watching behind her, and the investigator even admitted there was nothing I could have done to avoid the accident. I asked for a managerial review and then called Karissa to tell her about the determination. Karissa then reached out to State Farm and argued my case on my behalf, agreeing that it was clearly not my fault. A couple of days later, I get a notification that State Farm has reversed their ruling and the other driver is now 100% at fault. This was an example that insurance companies and insurance offices are not the same thing. A good office will look out for its clients' best interests. Karissa and Paul Howell's office did that for me. They did not automatically take State Farm's side, but they looked at the facts and fought for me. I am grateful for that, and I am sure that helped get the proper ruling. After this experience, I am wary of State Farm. I have my theories on why this was initially a 50/50 ruling. But I trust Paul Howell's office, Karissa, and everyone there, so I will keep my business there."
We responded:
"Thank you for taking the time to share your experience and for trusting us during a stressful situation. Accidents are never easy, and we understand how frustrating it can be when the initial outcome doesn’t feel right. We’re especially glad Karissa was able to step in, advocate for you, and help ensure the facts were fully reviewed. Our goal is always to support our customers and make sure their voice is heard throughout the claims process. You’re absolutely right—while the claims department operates separately, our office is here to guide, support, and stand alongside you when it matters most. We take that responsibility seriously. We truly appreciate your continued trust in our team and are grateful to have you as part of our office. — Paul Howell State Farm Team"
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Kate Nielson

April 15, 2026

5  out of  5
rating by Kate Nielson
"I had a great experience with State Farm re-looking at all my insurance needs. Chantelle was fantastic about checking in with me and answering all my questions."
We responded:
"Thank you so much for sharing your experience—we really appreciate it! Chantel will be glad to hear your kind words. She does a great job staying on top of things and making sure all questions are answered along the way, so I’m glad that made a difference for you. We’re grateful for the opportunity to review your coverage and make sure everything is set up the right way. Thanks again for trusting our office! —Paul Howell State Farm Team"
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Craig Conway

April 14, 2026

5  out of  5
rating by Craig Conway
"I would like to reach out about Brynn. She was such a great help to get my claim started and very pleasant to work with. Your office is such a different place than the one I had before I'm glad I found you guys. When I have a question I can always count on someone to answer the phone or if I leave a message I get a return call. Thanks again for your help. Craig Conway"
We responded:
"Craig, thank you so much for taking the time to share this. It really means a lot to our team. Brynn will be especially grateful to hear your kind words—she truly cares about making the claims process as smooth as possible, and I’m glad that came through in your experience. We also take a lot of pride in being available when our clients need us, so I appreciate you pointing that out. That’s exactly the kind of service we aim to provide every day. Thanks again for trusting us—we’re grateful to have you with our office! —Paul Howell State Farm Team"
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Gregory D. Tanner

April 13, 2026

5  out of  5
rating by Gregory D. Tanner
"Thank you Karissa Melendez for all your help!!"
We responded:
"Thank you for the shoutout! We’re glad Karissa was able to help you with your property insurance needs—she does a great job taking care of our customers. We appreciate your business and are always here if you need anything! - Paul"
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bobbi brown

April 13, 2026

5  out of  5
rating by bobbi brown
"Chantel was great to work with. She made this process super easy and explained everything with no hidden fees or bogus! She answered everytime I needed her and made this whole process quick and easy! She definitely got me a great rate as well!"
We responded:
"Thank you so much for the great review! We’re glad to hear Chantel took such good care of you and made the process simple and straightforward—that’s exactly what we strive for. Clear communication, no surprises, and being available when you need us are all things we take seriously, so it means a lot to hear that reflected in your experience. And we love that she was able to help you get a great rate too! We appreciate you trusting our office and are always here if you need anything down the road. - Paul"
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Shawn Vasicek

April 11, 2026

5  out of  5
rating by Shawn Vasicek
"Switched to State Farm a bit over 4 years ago for most all my insurance needs. i received an email from a competitor claiming i could be saving hundreds on car insurance…I called said competitor and then called Paul to save thousands… I have had many cars and a few houses insured with Paul’s State farm office and I have had a great experience with his office and staff. Anytime I have a question or purchase a new vehicle or home, I call Karissa and know she will have the answers and solutions. Karissa has been awesome…I can’t say enough about how quick she drops everything to be able to provide anything I need when I predictably wait until the last minute to deal with my favorite thing in life…Insurance.:) All joking aside, when you wake up in the middle of the night sweating and worrying/pontificating about if your paying too much for insurance and if you have the correct coverage/limits, do yourself a favor and call Paul’s office. Hopefully, you will be fortunate enough like me to have someone as quick and knowledgeable as Karissa to take care of you. Thank you State Farm team Paul’s office!"
We responded:
"Thank you so much for taking the time to share this—we really appreciate it! It means a lot that you’ve trusted our office with your insurance over the past 4+ years, especially with multiple homes and vehicles. We don’t take that lightly. I had to laugh at the “called the competitor and then called Paul to save thousands” line—glad we could help you sort through that and make sure you’re getting the right value and coverage. And I couldn’t agree more about Karissa. She does an incredible job taking care of our customers, especially in those “last-minute” moments. I’ll be sure to share your kind words with her—she’ll really appreciate it. At the end of the day, our goal is exactly what you said: helping you feel confident that you’re not overpaying and that your coverage is where it should be—so you can sleep a little better at night. Thanks again for your trust and for being part of our State Farm family! — Paul"
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Vicki Stringfellow

April 10, 2026

5  out of  5
rating by Vicki Stringfellow
"Stephanie G was awesome in helping us. We are saving a couple thousand dollars for our home owners. Our auto insurance is half what it was originally. Stephanie seemed as happy as we were. I would recommend this for everyone to consider. Stephanie, you’re the best."
We responded:
"Thank you for the kind words—we really appreciate you sharing your experience! I’m so glad Stephanie was able to help you find those kinds of savings on both your home and auto—that’s exactly what we’re here for. And you’re right…she really does get just as excited as our customers when we can deliver results like that. I’ll be sure to pass this along to her—she’ll love it. Thanks again for your trust and for the recommendation. We’re grateful to have you with our office! — Paul"
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George Thompson

April 10, 2026

5  out of  5
rating by George Thompson
"Had a great experience with Chantelle she was nice she gave me a Coverage That I needed"
We responded:
"Thank you for your review—we really appreciate it! I’m glad to hear you had a great experience working with Chantelle. She does a fantastic job making sure our customers get the coverage they actually need, not just something that “fits on paper.” I’ll be sure to pass this along to her—she’ll love hearing it. Thanks again for trusting our office. We’re always here if you need anything! — Paul"